Learning how to communicate with employees is something that companies need to think about for the overall success of their business and it starts from the minute you first encounter candidates looking to be employed at your company! From the very first moment a prospective candidate crosses paths with your company, proper evaluations should be set in place and evaluation tools like video interviews should be implemented.
Using the virtual technology available nowadays can allow you to interact with candidates face to face, and can help recruiters pick up on various body language cues that are telling of a candidate's soft skills. Although it makes interaction convenient, virtual communication brings its share of problems to the table too. Below are the top 3 solutions to common virtual communication barriers:
1. Getting your Message Across
Just like in an office, you have to learn to speak up if you are working with a team of people that you don’t see face-to-face. Deadlines need to be met, communication needs to be had, and it can get awkward when things get lost in translation (both literally and figuratively). Whether your candidates are working on a project or a challenge or if you are interviewing them from miles away, it's important to keep in mind the most important thing: get your message across clearly and effectively.
Solution: Don't let the distance get int the way - you can use online chat features to keep in constant contact to make sure deadlines are met and questions are answered during projects and challenges.
2. Closed Communication
Working remotely has its own share of problems, mostly not having all the information. Sometimes people can become quick to judge others without having the opportunity to talk in person and see what is truly the matter. Often times, people find out that they can avoid lots of headache and miscommunication if they just talk about it. That’s even more difficult when there is no opportunity to do so.
Solution: Socialize. Get to know the people are working with best you can through the available channels. It's more and more common that companies employ remote employees since talent comes from all over the world and no one wants to limit themselves. Interacting face to face allows you to make perceptions because you can base it off of body language and habits. This is harder to accomplish virtually, but reaching out to people over the phone and making it a point to meet someone using video can be hugely beneficial to anyone in this situation. ProSky is a huge advocate of video interviewing as many qualified candidates from all over! Use technology to your advantage and humanize as much as possible.
3. Effective Collaboration
One of the most inhibiting effects of virtual communication is not being aware of who to communicate with. Often times, what will happen when there are too many people working remotely and just as many people working in-office the worst things that can happen is a divide occurs. When a divide occurs, the remote workers can feel separated from the in-office workers, not being in the know of what happens, what office life is like, etc.
Solution: One of the best ways to alleviate this issue is to be an advocate of bringing both worlds together. There will always be a disconnect on some level, but frequently having meetings through video can help bridge that gap a little. Also, invite in-office employees to communicate with remote employees and get involved with working together on projects because the more they work together, the more they will feel like they are a part of the company and be reminded of their role in the organization. Always keep open lines of communication. ProSky has employees in South America, Taiwan, and the U.S., and they meet virtually every month to be reminded of this great fact!
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